TERMS & CONDITIONS
All sales are final. We do not offer refunds or exchanges.
An inherent risk of exposure to COVID-19 exists in any public place where people are present.
By visiting our establishment, you voluntarily assume all risks related to exposure to COVID-19.
All shows are 18+ unless otherwise notated. ALL guests must have a valid ID to enter the building.
Your email confirmation serves as your purchase confirmation. If you do not receive an email confirmation, your order is NOT confirmed.
In order for your party to be seated, you must go into the showroom as a group. We will only seat complete groups.
If you’ve purchased Reserved tickets and wish to sit with another group* who purchased Reserved tickets separately, please call our box office at 716.853.1211 no later than 12 PM on the day of the show. *Please note: due to local capacity mandates, some restrictions apply.
A two-item minimum purchase per person is required in the showroom. In addition to the two-item minimum, there will be an 18% administrative fee in the showroom.
Please Note: Loud talking and/or heckling of the performers is extremely disruptive to the show and impacts your fellow guests’ experience. Customers who cannot comply will be removed from the venue and will not be issued a refund of their ticket purchase.
Customers must be properly wearing a mask at all times while inside the club, except while eating and drinking at their table. Customers must always be wearing a mask to communicate to our staff, including while seated at their table.
PICKING UP TICKETS
All tickets will be held at the box office to be picked up the night of the event beginning approximately 45 minutes before showtime.. In order to claim your tickets, you must present the email confirmation and a picture ID. FIRST and LAST names must match the form of ID.
All tickets are subject to expire 15 minutes before showtime. If you are running late or think you will arrive later than 15 minutes before showtime, please call the box office at 716.853.1211 to let them know.
LATE ARRIVALS ARE NOT GUARANTEED SEATS AND ARE NOT ENTITLED TO A REFUND.
Any ticket holder unable to present valid identification will not be admitted to the event and will not be eligible for a refund.
No firearms are allowed on the premises.
All prices, performers, and showtimes are subject to change.
Have additional questions? Click HERE for our FAQ page.