FAQ

Where is Helium located?
30 Mississippi Street, Buffalo, New York


How do I purchase tickets for a specific show?
You can pre-purchase tickets online. If you are having issues, call our box office at 716.853.1211.


Are there any age restrictions?
We are an 18+ venue.


Where is the box office located?
The Box Office is located inside of the venue on the left hand side.


What COVID precautions should I take?
With ever-changing guidelines and mandates, please refer to the local government agencies for the most up-to-date information. Customers are expected to take necessary precautions to protect themselves and others.


What time should I arrive?
The box office will open approximately 45 minutes before showtime.

Please Note: All tickets are subject to expire 15 minutes before showtime. If you are running late or think you will arrive later than 15 minutes before showtime, please call the box office to let them know.


What is the difference between Reserved and General Admission seating?
Reserved seats are pre-assigned for you by management. They are the best seats available for your party size at the time of assigning. General Admission seating is available on a first-come, first-sat basis. The earlier you arrive, the better your seats will be. Ticket purchasers who arrive on time are guaranteed seating.

Please note: We do not offer any standing room ticket options.


How can I ensure that my party is seated together?
General admission is first-come, first-seated as you enter the showroom, so seating preference cannot be guaranteed. However, general admission ticket holders who arrive at least 30 minutes before showtime and enter the showroom together have the best chance of being seated as a group.

Reserved ticket holders who purchase tickets as a group will be automatically assigned seating together.


Does Helium accept credit cards?
We accept VISA, MasterCard, American Express, Discover, and debit cards. No personal checks accepted.

Please note: We are currently not accepting cash for tickets or food and beverage purchases.


What is the refund policy?
All sales are final. We do not offer refunds or exchanges..


What is Ticket Protection?
Ticket protection is insurance that allows you to cancel your order to receive a venue credit for a future event. It can be added to most orders at the time of purchase by selecting it on the next page after choosing your quantity and ticket type.

Please Note: Ticket Protection cannot be added to an order after it has already been placed.


How can I redeem my Ticket Protection?
Email protection@seatengine.com with your order information (first and last name, email address, and order number) no less than 24 hours before showtime.

Please Note: Cancelation requests received via phone, chat, or less than 24 hours before showtime will not be accepted.


How do I redeem my gift certificate?
Plastic gift cards can be used online to purchase tickets to in-person comedy shows, as well as food & beverage while you’re seated in the showroom.

Paper gift certificates can be used to purchase tickets, comedy classes, and food & beverage while you’re seated in the showroom. To purchase tickets using your gift certificate, call our box office at 716.853.1211, and be sure to bring your gift certificate to the box office on the night of the show to redeem your tickets.

To redeem your gift certificate for comedy class purchases please contact revenm@heliumcomedy.com.


Is there a drink minimum?
Instead of a drink minimum, we have a two-item per person minimum in the Showroom (e.g., 1 soda and 1 appetizer), which allows our patrons to enjoy the food Helium has to offer.

Is Elements Open?
Yes! Elements is open 2 hours before showtime for online reservations and limited walk-up service. Reservations can be made HERE.

Should I research the comedian before attending a show?
Yes. Comedy is subjective and certain comedians are not for everybody. Watching a YouTube clip or reading the headliner's biography is a great way to get insight on the expected performance.


What is the Showroom like?
The Showroom arrangement is similar to a cabaret theater – chairs surrounding tables, facing the stage. With friendly and discreet table service, we ensure you won’t miss any of the action.


How long do the shows typically last?
Shows are usually between 90 and 105 minutes, although the show’s actual length is entirely dependent on the headliner and what their current performance calls for.


Is there a dress code?
Nice, casual attire.


Is the club fully accessible?
Yes. Call our box office for more information. We encourage all patrons who have a disability to reach out to us to make accommodations.


Where can I park near the club?
There are multiple lots as well as street parking within walking distance.


Is your club smoke-free?
Yes, however smoke may be used at times by the comedians on stage.


Does Helium Comedy Club have an “Open Mic” night?
No, we are not hosting Open Mic events at this time. Please check back with us regularly as we are eager to bring back Open Mics as soon as possible.


Are cameras allowed in the club?
Patrons may take personal photographs BEFORE or AFTER the show. Taking pictures and videotaping shows during the show without the club’s and the artist’s written consent is strictly prohibited.


How do I sign up for the Insiders Club?
Sign up HERE for our Insiders Club mailing list for exclusive access to our promos and ticket giveaways!


How do I contact Helium Comedy Club?
For general questions you can call us at 716.853.1211 or email us at management@heliumcomedy.com.

For Press Inquiries, please contact:
Meredith Neckermann
Pulse Public Relations, Inc
267-205-8615
mereditht@pulse-pr.com